Terms of Service

Last updated: 31 August 2026

These Terms of Service govern the relationship between Moka3ab ("we", "us"), a digital agency based in Tétouan, Morocco, and any client ("you") who orders design, development or marketing services from us. By approving a quote or confirming an order, you accept these terms.

1. Our services

Moka3ab designs and builds websites and online stores, custom web and mobile applications, and runs digital-marketing services (SEO, Google and Meta Ads, content). The exact scope of each project is defined in the quote we send you.

2. Quotes and orders

The package prices shown on this website are indicative starting prices ("from") in Moroccan dirhams (MAD). They are not a firm offer. A binding quote is issued after we understand your project, usually following the free 30-minute audit. Sending the checkout form is a request for a quote or an order; the contract is formed only when we confirm it to you in writing and, where applicable, receive the agreed deposit.

3. Prices and payment

• Unless stated otherwise, one-off projects are invoiced as a deposit on order and the balance on delivery, or in milestones set out in the quote.
• Recurring add-ons (maintenance, SEO, ads management, content) are billed monthly. Choosing yearly prepayment gives two months free (you pay for ten months instead of twelve).
• Prices are in MAD. Any euro figures shown on the site are approximate, for guidance only.
• An official invoice with VAT is available on request; VAT then applies at the legal rate.
• Late payment may lead us to suspend work and any hosted services until the account is settled.

4. Your responsibilities

You agree to provide, in good time, the content, access, credentials and feedback the project needs. Delays caused by missing input from your side extend the timeline accordingly and are not our responsibility.

5. Timelines and delivery

We share visible progress every week. Timelines given in the quote are estimates that assume timely feedback and content from you. We are not liable for delays caused by third parties (hosting, domain registrars, payment providers, app stores) or by force majeure.

6. Revisions and changes of scope

Each quote includes a defined number of revision rounds. Work that goes beyond the agreed scope is quoted separately and does not start until you approve it.

7. Intellectual property

Once a project is paid in full, the deliverables produced specifically for you (designs, page templates, project-specific code, content we wrote for you) are transferred to you. Moka3ab keeps ownership of its pre-existing and reusable materials — frameworks, libraries, internal tools and general know-how — and grants you a licence to use them as part of your deliverable. Third-party components (open-source software, plugins, fonts, stock media) remain under their own licences. Unless you tell us otherwise in writing, we may show the finished work in our portfolio and marketing.

8. Third-party services

Hosting, domain names, the CMI payment gateway, email services, plugins and app-store accounts are provided by third parties under their own terms and pricing. Where these are in your name, you are responsible for their renewal and compliance; where we manage them on your behalf, this is set out in the quote.

9. Warranty and maintenance

We fix bugs in our own work free of charge for 30 days after delivery. This does not cover changes you or third parties make afterwards, content updates, new features, or issues caused by the hosting environment. Ongoing updates, backups, security and support are covered by a separate maintenance package.

10. Limitation of liability

We provide our services with professional care. To the extent permitted by law, our total liability for any claim arising from a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential loss, including lost profit, lost data or loss of business.

11. Confidentiality

Each party keeps confidential the non-public information it receives from the other and uses it only for the project.

12. Term and termination

Either party may end a project for material breach that is not remedied within 15 days of written notice. On termination you pay for all work completed and costs committed up to that date, and we hand over the deliverables produced so far for the parts that are paid.

13. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control.

14. Governing law

These terms are governed by Moroccan law. Any dispute that cannot be settled amicably falls under the jurisdiction of the competent courts of Tétouan.

15. Contact

Questions about these terms: [email protected] · +212 539 99 37 30. See also ourPrivacy Policy and Legal Notice.